Ubisoft Says They’re Looking Into Issues With Physical PS4 To PS5 Game Upgrades

It’s an exciting time in gaming right now with plenty of new consoles and new games and new shiny graphics and…well, you get the idea. Of course, with anything new there is always going to be the odd issues popping up here and there. For Ubisoft, it seems the upgrading from the PS4 to the PS5 has been a problem for some.

Via both Reddit and the official Ubisoft forums, people have been complaining that for some of their new titles they got physical versions of for PS4 that are supposed to have free upgrades for PS5, they cannot get the PS5 version to download. For now that includes Watch Dogs: Legion and Assassin’s Creed Valhalla (Ubisoft’s next cross-gen title, Immortals Fenyx Rising, will not release until December 3rd). What seems to be even odder here is that it mostly is centered around the UK region. Ubisoft took to their official Twitter to say they are looking into the matter.

Unlike the Xbox One and Xbox Series X versions of these titles which came on one disc and one SKU, the PS4 and PS5 physical copies each had a separate disc. Whether that’s the problem here is unclear, but hopefully it’s one that can be sorted out relatively quick.

We are aware players in the UK are experiencing issues upgrading physical versions of some Ubisoft games from PS4 to PS5. We're working to resolve this, and can confirm anyone experiencing this issue will still be eligible for their free upgrade. Stay tuned for more information.

— Ubisoft Support (@UbisoftSupport) November 30, 2020

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